We’re looking for a new

We’re looking for a new

We’re looking for a new

AI-First CRO Manager (USA - Remote)

AI-First CRO Manager (USA - Remote)

AI-First CRO Manager (USA - Remote)

APPLY NOW

About the role.

About the role.

About the role.

Collaborate with the top 1% of global talent —How?

Meet GIA, your AI talent partner, who will share how and why this is more than just a job!

Overview:

We are seeking a results-driven Analytics and Optimization Manager to join our team and drive measurable growth through data-driven optimization strategies. This role will take complete ownership of the on-site conversion rate and user experience, combining analytical expertise with creative problem-solving to maximize our digital performance. The ideal candidate will have a proven track record in e-commerce optimization and the ability to lead cross-functional initiatives that deliver significant business impact.



Responsibilities:

  • Take complete ownership of the on-site conversion rate & UX, serving as the primary driver of optimization initiatives and accountable for measurable improvements in site performance and user experience

  • Create conversion optimization strategies using both qualitative (page evaluations, UX design principles, site reviews) and quantitative (traffic source analysis, web analytics tools) sources

  • Conduct internal planning meetings and lead the development of A/B & multivariate testing road maps that will lift conversion rates

  • Establish and maintain a clear backlog, and define the optimization roadmap that will increase conversion, customer engagement, and other KPIs.

  • Identify optimization opportunities, analyze and interpret site usage data and trends through rich and in-depth data analysis, consumer research (quantitative and qualitative), and usability studies.

  • Create high-quality, comprehensive deliverables such as project strategy decks, creative briefs, and weekly/monthly reports

  • Troubleshoot and spot existing issues with optimization test set-ups and present results internally or externally through the production of high-quality documentation

  • Train team members on Conversion Optimization.



Required skills/experience:

  • 3+ years' experience working specifically in CRO and Analytics of an e-Commerce or D2C direct-to-consumer company.

  • Advanced understanding of Web analytics such as Google Analytics

  • Deep understanding of conversion/persuasion best practices

  • Good understanding of UX/UI design principles

  • Copywriting skills, particularly the ability to write compelling value propositions

  • Internalized knowledge of online marketing concepts & the role that usability and user experience play in achieving online business goals

  • Hands-on experience with any conversion optimization testing tools such as LiveBall, Optimizely, SiteSpect, Test & Target, Optimizely, Unbounce

  • Ability to manage multiple projects with rapidly changing variables and eager to take end-to-end ownership with little supervision

  • Excellent attention to detail and strong organizational skills

  • Exceptional oral and written communication skills

  • Proactive and self-motivated to seek answers, generate ideas, and develop new skills



Here's What Success Looks Like:

Your success is defined by clear, impactful deliverables from the start. Your mission in the first 3 months is non-negotiable:

CORE 90-DAY DELIVERABLE

You must deliver ONE validated A/B test winner that achieves:

  • ≥30% revenue per visitor uplift (statistically significant at 95% confidence).

  • Is a Radical Differentiation from standard e-commerce experiences or a Superior Friction Solve.

  • Shows sustained performance over a minimum 14-day test period with ≥10,000 visitors.

Secondary KPIs:

  • Complete a full CRO audit identifying 10+ high-impact test opportunities with data-backed revenue uplift estimates.




Next Steps:

Click "Apply" to start your application today! We've optimized our recruitment process into 3 simple steps. We want to ensure that all applicants have a fair and equal chance, so we use our Phase 1 online assessment. This minimizes unconscious bias in our hiring process. Successful candidates will be invited to Phase 2 within one business day of the successful completion of Phase 1.


Curious about what it’s like to work at Puffy?

Curious about what it’s like to work at Puffy?

Curious about what it’s like to work at Puffy?

Watch the video below to see our culture in action and hear from our team!

Want to see more? Follow the team's journey on Instagram: @PuffyCareers

A hiring process that’s

fast, easy, and fair.

A hiring process that’s fast, easy, and fair.

A hiring process that’s fast, easy, and fair.

While many companies today won’t let you get your foot in the door

if your CV isn’t polished enough, we prefer to see what you can do first.


At Puffy, we support equal opportunities

and an unbiased hiring process so that you:

1. Let your skills do the talking rather than have a job offer hinge entirely on interview performance.

2. Get a feel for the type of work you might be doing.

3. Enjoy a speedy turnaround from application to final offer (as few as 10 days!)

Application Timeline.

3-step process, as quick as 10 working days.

1

Online

assessment.

Upon review of your application, selected candidates will be invited to our Phase-1 skills test.


This online assessment is designed to evaluate talents fairly and objectively.

2

Real work

scenario.

Good news! If you move onto step 2, it means we’ve reviewed your test performance and experience and think you’d be a good fit. 


This is where we give you 3 days to tackle a short task in your own time. It’s an opportunity to calmly demonstrate what you can do without interview nerves and pressure.

3

Interview

stage.

If we see potential in the work you did in step 2, you’ll definitely move forward to the interview stage.


This is where we learn about your thought process, who you are as a professional, and you get to ask any questions.


Prepare to talk about the exercise you were sent and previous experience.


If we see potential in the work you did in step 2 you’ll definitely move forward to the interview stage. This is where we learn about your thought process, who you are as a professional, and you get to ask any questions.


Prepare to talk about the exercise you were set and previous experience.

If we see potential in the work you did in step 2 you’ll definitely move forward to the interview stage. This is where we learn about your thought process, who you are as a professional, and you get to ask any questions.


Prepare to talk about the exercise you were set and previous experience.

Get an offer!

We won’t leave you hanging.The entire process, from application to receiving your offer letter

(outlining compensation and benefits), takes as little as 10 days.

The entire process, from application to receiving your offer letter (outlining compensation and benefits), takes as little as 10 days.

The entire process, from application to receiving your offer letter (outlining compensation and benefits), takes as little as 10 days.

Who we are.

The Brand

In just 7 years, Puffy has gone from a start-up to one of the top 5 mattress brands in the USA. Sold online and in 500+ locations across the United States and Canada, our luxury bedroom essentials are improving sleep health across North America - one award-winning mattress at a time.

The Team

Our team has tripled in size since 2020 to become one of the most innovative e-commerce companies in the industry. We now have over 100 talented individuals from 18+ nationalities, split between two offices: our operations hub in LA and our e-commerce, marketing, and support divisions in Dubai.

The Success

Our vibrant start-up culture encourages innovation, creative problem-solving, and speed. It’s how we earn accolades from Forbes, Good Housekeeping, and People magazine and how we hold our own in a multi-billion dollar industry.

Best Soft Memory

Foam Mattress 2024

Best Soft Memory

Foam Mattress 2024

Best Soft Memory

Foam Mattress 2024

Best Soft

Mattress-In-A-Box 2024

Best Soft

Mattress-In-A-Box 2024

Best Soft

Mattress-In-A-Box 2024

Best Memory

Foam Mattress

Most Comfortable

Hybrid Mattress 2024

Most Comfortable

Hybrid Mattress 2024

Most Comfortable

Hybrid Mattress 2024

We look after our team.

We look after

our team.

We look after

our team.

We empower our employees to be challenged, recognized, and rewarded for their contributions.

Want to upskill? That sounds great—we’ll pay for a course that supports your career growth.


It’s just one of the many perks of working at Puffy:

We empower our employees to be challenged, recognized, and rewarded for their contributions. Want to upskill? That sounds great—we’ll pay for a course that supports your career growth.


It’s just one of the many perks

of working at Puffy:

We empower our employees to be challenged, recognized, and rewarded for their contributions. Want to upskill? That sounds great—we’ll pay for a course that supports your career growth.


It’s just one of the many perks

of working at Puffy:

We empower our employees to be challenged, recognized, and rewarded for their contributions. Want to upskill? That sounds great—we’ll pay for a course that supports your career growth.


It’s just one of the many perks of working at Puffy:

Continuous

learning.

Continuous

learning.

Continuous

learning.

10% monthly

bonus.

10% monthly

bonus.

10% monthly

bonus.

Premium

insurance.

Premium

insurance.

Premium

insurance.

Achievement

recognition.

Achievement

recognition.

Achievement

recognition.

Free snacks

and lunches.

Free snacks

and lunches.

Free snacks

and lunches.

Generous

annual leave.

Generous

annual leave.

Generous

annual leave.

AI tools and

tech stack.

AI tools and

tech stack.

AI tools and

tech stack.

18+

nationalities.

18+

nationalities.

18+

nationalities.

Social events

& activities.

Social events

& activities.

Social events

& activities.

Live and work in vibrant North Hollywood.

Live and work

in vibrant

North Hollywood.

Live and work

in vibrant

North Hollywood.

This is where it all started. If you’re looking for a career boost in the Golden State, we recruit from within the USA for our flagship location in North Hollywood.

Apply for any of our LA roles and enjoy:

Feeling valued and included in a diverse, equitable,

and inclusive work culture.

Working from active and lively downtown NoHo.

A strategic location with affordable housing

and excellent public transport options.

Great year-round weather

World-class arts, dining, and entertainment.

Renowned natural parks, mountains, and beaches.

Being surrounded by numerous startups

and innovative companies.

A state-of-the-art office with a commitment to health,

nutrition, and wellbeing.

Take the first

(quick) step.

Check any self-doubt at the door and apply for your dream role in less than 1 minute.

START SKILLS TEST

Take the first

(quick) step.

Check any self-doubt at the door and apply for your dream role in less than 1 minute.

START SKILLS TEST

Take the first

(quick) step.

Check any self-doubt at the door and apply for your dream role in less than 1 minute.

START SKILLS TEST

Questions?

We’ve got answers.

Can you tell me more about Puffy’s benefits?

Puffy knows that happy, healthy employees do good work. Here’s a list of full benefits in addition to the highlights mentioned above:

Learning and development support (we pay for courses you need to upskill).

Career progression opportunities -

you grow as we grow. 

Monthly 10% performance bonus.

Annual salary review every January.

Quarterly feedback.

Commitment to diversity and inclusion.

Unbiased hiring and achievement

recognition.

State-of-the-art tech and tools.

Premium health insurance.

Team life insurance coverage.

Annual flight home (Dubai roles).

Generous annual leave entitlement (annual, sick leave, parental, maternity, study leave), in addition to public holidays.

Free catered lunch for the

entire team on Friday.

Kitchen restocked daily with healthy

snacks, fresh fruits, and beverages.

Regular social activities and events.

Monthly Puffy Leader awards to

recognize achievement.

Leaders’ Club membership opportunity

for all employees grants access to

premium, high-end hotels and wellness

clubs (Dubai roles).

Puffy product discount of up to 50%

for employees and eligibility for a

free Puffy mattress after 1 year of service.

Why do I have to take an online test if I have the relevant skills and experience?

We want to give every candidate a fast, fair, and prep-free way to get their foot in the door. No worrying if you'll get a response or if your CV even reached the right person. Do well on the test and you'll move on to the next round, guaranteed.

Is there an expiry for the online test? When do you expect me to complete the online assessment?

The link for the online test only expires once we have filled the position, but if you’re super interested in the opportunity, we recommend you take it ASAP as our hiring process moves quickly.

Top tip: The email containing the link may go to your spam or junk folder - so do check there if you haven’t received it.

Does Puffy offer flexible or remote working arrangements?

We’ve tried out different options, and the in-office setup is consistently the best fit for the collaborative nature of our work. That's why we've invested in building vibrant, airy offices with plenty of green spaces that allow us to move fast, bounce ideas around, and create those game-changing "aha!" moments. It doesn’t work for every organization, but it’s what works for us.

Visit our main site: Puffy.com

Follow #LifeAtPuffy on LinkedIn | Instagram

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