Collaborate with the top 1% of global talent—the brightest minds in e-commerce. Our team has a proven track record of multi-million-dollar product launches, award-winning customer experiences, and industry-leading results—offering you an unmatched environment for rapid professional growth.
Curious about what it's like to work at Puffy?
Watch the video below to see our culture in action and hear from our team!
Once you're inspired, scroll down to explore the details of this role and how you can join us 🚀
Overview -
As our IT Technician in Los Angeles, you'll be the technology backbone of our growing organization, providing comprehensive IT support and infrastructure management while ensuring seamless operations across our on-site and remote teams.
Responsibilities:
Act as the sole IT support person for 30 employees across three buildings and remote staff, providing quick and effective solutions to technical issues.
Maintain and optimize IT systems, including network setup, internet connectivity, access points, and CCTV systems.
Install, troubleshoot, and manage audio and video equipment for conference rooms, ensuring smooth virtual meetings.
Provide user-friendly explanations and troubleshooting for employees with varying levels of technical knowledge.
Proactively stay updated on new features in tools like Shopify, ShipStation, Asana, and Google Workspace, and share relevant updates with teams.
Lead initiatives to improve cybersecurity awareness, including phishing prevention training and security protocol updates.
Create and maintain technical documentation and ensure all systems are well-documented and regularly reviewed.
Demonstrate a self-driven approach by identifying areas for improvement and offering innovative solutions across departments.
Track, maintain, and request for procurement of IT hardware, including laptops, desktops, peripherals, and network equipment, to ensure all employees have reliable and up-to-date devices and tools.
Required Skills:
Minimum 2 years of IT support experience, with proficiency in managing networks, internet setups, and access points.
Strong troubleshooting skills for hardware, software, and network issues.
Experience with conference room audio and video setup and troubleshooting.
Familiarity with tools like Shopify, ShipStation, Asana, and Google Workspace.
Knowledge of cybersecurity practices and phishing prevention.
Beneficial Skills:
Google IT certifications or similar.
Experience with warehouse IT operations (e.g., scanners, label printers).
Skills in managing CCTV systems and troubleshooting.
Understanding of remote collaboration tools and troubleshooting for hybrid work environments.
Next Steps:
Click "Apply" to start your application today! We've optimized our recruitment process into 3 simple steps. We want to ensure that all applicants have a fair and equal chance, so we use our Phase 1 online assessment. This minimizes unconscious bias in our hiring process. Successful candidates will be invited to Phase 2 within one business day of the successful completion of Phase 1.
https://privacy.puffy.com/job-applicant-privacy-notice
Job Type: Full-time
Pay: Upto 62K USD Annually + up to 10% monthly bonus.
Expected hours: 40 per week (In office)
Ability to Commute: North Hollywood, CA 91602 (Required)
Work Location: In person
While many companies today won’t let you get your foot in the door
if your CV isn’t polished enough, we prefer to see what you can do first.
At Puffy, we support equal opportunities
and an unbiased hiring process so that you:
1. Let your skills do the talking rather than have a job offer hinge entirely on interview performance.
2. Get a feel for the type of work you might be doing.
3. Enjoy a speedy turnaround from application to final offer (as few as 10 days!)
Application Timeline.
3-step process, as quick as 10 working days.
1
Online
assessment.
This skills-based test is sent as a link via email and takes about 45 minutes.
It’s the first step for every candidate and how we evaluate each applicant fairly and objectively regardless of experience or background. We share your results within 1 business day.
2
Real work
scenario.
Good news! If you move onto step 2, it means we’ve reviewed your test performance and experience and think you’d be a good fit.
This is where we give you 3 days to tackle a short task in your own time. It’s an opportunity to calmly demonstrate what you can do without interview nerves and pressure.
3
Interview
stage.
Get an offer!
Who we are.
The Brand
In just 7 years, Puffy has gone from a start-up to one of the top 5 mattress brands in the USA. Sold online and in 500+ locations across the United States and Canada, our luxury bedroom essentials are improving sleep health across North America - one award-winning mattress at a time.
The Team
Our team has tripled in size since 2020 to become one of the most innovative e-commerce companies in the industry. We now have over 100 talented individuals from 18+ nationalities, split between two offices: our operations hub in LA and our e-commerce, marketing, and support divisions in Dubai.
The Success
Our vibrant start-up culture encourages innovation, creative problem-solving, and speed. It’s how we earn accolades from Forbes, Good Housekeeping, and People magazine and how we hold our own in a multi-billion dollar industry.
Best Memory
Foam Mattress
This is where it all started. If you’re looking for a career boost in the Golden State, we recruit from within the USA for our flagship location in North Hollywood.
Apply for any of our LA roles and enjoy:
Feeling valued and included in a diverse, equitable,
and inclusive work culture.
Working from active and lively downtown NoHo.
A strategic location with affordable housing
and excellent public transport options.
Great year-round weather
World-class arts, dining, and entertainment.
Renowned natural parks, mountains, and beaches.
Being surrounded by numerous startups
and innovative companies.
A state-of-the-art office with a commitment to health,
nutrition, and wellbeing.
Questions?
We’ve got answers.
Can you tell me more about Puffy’s benefits?
Puffy knows that happy, healthy employees do good work. Here’s a list of full benefits in addition to the highlights mentioned above:
Learning and development support (we pay for courses you need to upskill).
Career progression opportunities -
you grow as we grow.
Monthly 10% performance bonus.
Annual salary review every January.
Quarterly feedback.
Commitment to diversity and inclusion.
Unbiased hiring and achievement
recognition.
State-of-the-art tech and tools.
Premium health insurance.
Team life insurance coverage.
Annual flight home (Dubai roles).
Generous annual leave entitlement (annual, sick leave, parental, maternity, study leave), in addition to public holidays.
Free catered lunch for the
entire team on Friday.
Kitchen restocked daily with healthy
snacks, fresh fruits, and beverages.
Regular social activities and events.
Monthly Puffy Leader awards to
recognize achievement.
Leaders’ Club membership opportunity
for all employees grants access to
premium, high-end hotels and wellness
clubs (Dubai roles).
Puffy product discount of up to 50%
for employees and eligibility for a
free Puffy mattress after 1 year of service.
Why do I have to take an online test if I have the relevant skills and experience?
We want to give every candidate a fast, fair, and prep-free way to get their foot in the door. No worrying if you'll get a response or if your CV even reached the right person. Do well on the test and you'll move on to the next round, guaranteed.
Is there an expiry for the online test? When do you expect me to complete the online assessment?
The link for the online test only expires once we have filled the position, but if you’re super interested in the opportunity, we recommend you take it ASAP as our hiring process moves quickly.
Top tip: The email containing the link may go to your spam or junk folder - so do check there if you haven’t received it.
Does Puffy offer flexible or remote working arrangements?
We’ve tried out different options, and the in-office setup is consistently the best fit for the collaborative nature of our work. That's why we've invested in building vibrant, airy offices with plenty of green spaces that allow us to move fast, bounce ideas around, and create those game-changing "aha!" moments. It doesn’t work for every organization, but it’s what works for us.
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