Collaborate with the top 1% of global talent—the brightest minds in e-commerce. Our team has a proven track record of multi-million-dollar product launches, award-winning customer experiences, and industry-leading results—offering you an unmatched environment for rapid professional growth.
Curious about what it's like to work at Puffy?
Watch the video below to see our culture in action and hear from our team!
Once you're inspired, scroll down to explore the details of this role and how you can join us 🚀
Overview -
As our IT Technician in Dubai, you'll be the technology backbone of our growing organization, providing comprehensive IT support and infrastructure management while ensuring seamless operations across our on-site and remote teams.
Compensation: Competitive salary range of AED 12,000 - AED 15,000/month based on experience and qualifications, with opportunity for up to 10% performance bonus, all tax-free. This transparent range represents our full compensation spectrum, with specific offers determined by relevant experience and demonstrated expertise.
Responsibilities:
Provide Exceptional Technical Support: Serve as the primary IT support specialist for both in-office Dubai team members and remote staff globally, ensuring rapid resolution of technical issues.
Maintain Critical Infrastructure: Engineer and optimize network setups, internet connectivity, access points, and security systems that form the backbone of our operations.
Master Audio-Visual Excellence: Implement and troubleshoot conference room equipment, ensuring seamless global collaboration through flawless virtual meetings.
Optimize Identity Management: Implement and manage JumpCloud directory platform to streamline user access, enhance security through SSO integration, and ensure efficient system management across all devices.
Drive Cybersecurity Leadership: Spearhead company-wide security initiatives including phishing prevention training and implementing advanced protection protocols through SentinelOne's threat detection and response solutions.
Champion Technical Documentation: Create and maintain comprehensive system documentation that ensures operational continuity and knowledge sharing.
Identify Innovation Opportunities: Proactively research and implement new technical solutions that enhance productivity across all departments.
Required Skills:
2+ years of hands-on IT support experience with demonstrated expertise in network management and infrastructure maintenance.
Knowledge of JumpCloud directory platform for user and device management, including experience in managing user identities, SSO integration, and system management.
Familiarity with SentinelOne endpoint protection platform, including experience in deploying, configuring, and managing advanced threat detection and response solutions.
Proven troubleshooting abilities across diverse hardware, software, and networking environments.
Experience configuring and maintaining professional audio-visual equipment for conference environments.
Demonstrated proficiency with e-commerce and operational tools including Shopify, ShipStation, Asana and Google Workspace.
Strong cybersecurity awareness with experience implementing protection protocols and training initiatives.
Beneficial Skills:
Experience with Azure VM deployment, optimization, and management for business applications.
Google IT certifications or equivalent professional technical qualifications.
Experience with warehouse technology systems including scanners and specialized printing solutions.
Knowledge of CCTV system implementation, maintenance, and troubleshooting.
Advanced expertise in remote collaboration tools and hybrid work environment optimization.
Next Steps:
Click "Apply" to start your application today! We've optimized our recruitment process into 3 simple steps. We want to ensure that all applicants have a fair and equal chance, so we use our Phase 1 online assessment. This minimizes unconscious bias in our hiring process. Successful candidates will be invited to Phase 2 within one business day of the successful completion of Phase 1.
While many companies today won’t let you get your foot in the door
if your CV isn’t polished enough, we prefer to see what you can do first.
At Puffy, we support equal opportunities
and an unbiased hiring process so that you:
1. Let your skills do the talking rather than have a job offer hinge entirely on interview performance.
2. Get a feel for the type of work you might be doing.
3. Enjoy a speedy turnaround from application to final offer (as few as 10 days!)
Application Timeline.
3-step process, as quick as 10 working days.
1
Online
assessment.
This skills-based test is sent as a link via email and takes about 45 minutes.
It’s the first step for every candidate and how we evaluate each applicant fairly and objectively regardless of experience or background. We share your results within 1 business day.
2
Real work
scenario.
Good news! If you move onto step 2, it means we’ve reviewed your test performance and experience and think you’d be a good fit.
This is where we give you 3 days to tackle a short task in your own time. It’s an opportunity to calmly demonstrate what you can do without interview nerves and pressure.
3
Interview
stage.
Get an offer!
Who we are.
The Brand
In just 7 years, Puffy has gone from a start-up to one of the top 5 mattress brands in the USA. Sold online and in 500+ locations across the United States and Canada, our luxury bedroom essentials are improving sleep health across North America - one award-winning mattress at a time.
The Team
Our team has tripled in size since 2020 to become one of the most innovative e-commerce companies in the industry. We now have over 100 talented individuals from 18+ nationalities, split between two offices: our operations hub in LA and our e-commerce, marketing, and support divisions in Dubai.
The Success
Our vibrant start-up culture encourages innovation, creative problem-solving, and speed. It’s how we earn accolades from Forbes, Good Housekeeping, and People magazine and how we hold our own in a multi-billion dollar industry.
Best Memory
Foam Mattress
Our Dubai office is a diverse and vibrant workplace of over 70 employees from more than 18 different countries, backgrounds, cultures, and perspectives…and these numbers continue to grow every year.
We recruit globally for our Dubai team, so anyone can take the first step towards an unforgettable experience living and working abroad, in a city ranked the cleanest and safest in the world 3 years in a row
Apply for any of our Dubai roles and enjoy:
No income tax - keep 100% of your earnings!
Year-round sunshine.
Unparalleled global travel connectivity.
A state-of-the-art office.
Excellent quality of life.
A thriving community of diverse cultures.
World-class infrastructure and public transport.
Pristine beaches and amenities.
Questions?
We’ve got answers.
Can you tell me more about Puffy’s benefits?
Puffy knows that happy, healthy employees do good work. Here’s a list of full benefits in addition to the highlights mentioned above:
Learning and development support (we pay for courses you need to upskill).
Career progression opportunities -
you grow as we grow.
Monthly 10% performance bonus.
Annual salary review every January.
Quarterly feedback.
Commitment to diversity and inclusion.
Unbiased hiring and achievement
recognition.
State-of-the-art tech and tools.
Premium health insurance.
Team life insurance coverage.
Annual flight home (Dubai roles).
Generous annual leave entitlement (annual, sick leave, parental, maternity, study leave), in addition to public holidays.
Free catered lunch for the
entire team on Friday.
Kitchen restocked daily with healthy
snacks, fresh fruits, and beverages.
Regular social activities and events.
Monthly Puffy Leader awards to
recognize achievement.
Leaders’ Club membership opportunity
for all employees grants access to
premium, high-end hotels and wellness
clubs (Dubai roles).
Puffy product discount of up to 50%
for employees and eligibility for a
free Puffy mattress after 1 year of service.
Why do I have to take an online test if I have the relevant skills and experience?
We want to give every candidate a fast, fair, and prep-free way to get their foot in the door. No worrying if you'll get a response or if your CV even reached the right person. Do well on the test and you'll move on to the next round, guaranteed.
Is there an expiry for the online test? When do you expect me to complete the online assessment?
The link for the online test only expires once we have filled the position, but if you’re super interested in the opportunity, we recommend you take it ASAP as our hiring process moves quickly.
Top tip: The email containing the link may go to your spam or junk folder - so do check there if you haven’t received it.
Does Puffy offer flexible or remote working arrangements?
We’ve tried out different options, and the in-office setup is consistently the best fit for the collaborative nature of our work. That's why we've invested in building vibrant, airy offices with plenty of green spaces that allow us to move fast, bounce ideas around, and create those game-changing "aha!" moments. It doesn’t work for every organization, but it’s what works for us.
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