📍 Remote | 💼 Reports to the Executive Assistant to the CEO | 💰 Total Annual Package: Up to USD $192,500 + comprehensive benefits
Growth Path: Head of Private Operations → VP, Principal Office
Run an international private estate portfolio for a Forbes Council CEO, remotely, autonomously, to a standard that never slips
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The Opportunity:
You'll take full ownership of an international private residential portfolio of our Forbes Council CEO, building and operating the systems that keep every property running to a single, uncompromising standard, without being on the ground. This is a fully remote role. You won't manage by walking the halls; you'll manage by designing verification, reporting, and escalation systems so reliable that no asset failure, service lapse, or operational risk ever reaches the principal.
Your Trajectory Here:
This isn't a static role. Based on your skills and impact, you can grow into:
Head of Private Operations: Expand from residential portfolio management into full ownership of all private operational functions for the principal.
VP, Principal Office: Strategic oversight across the principal's entire non-business operational footprint, from estates to lifestyle logistics.
For the right person, growth here moves faster than a traditional structure allows.
What takes 4-5 years elsewhere happens in 1-2 here.
Who You'll Work With:
You'll own estate operations end-to-end and partner across:
Executive Assistant to the CEO: Direct reporting line; your primary point of coordination for principal preferences, priorities, and escalations.
CEO: Strategic direction on portfolio decisions and service standards.
Ground Teams: Drivers, chefs, housemaids, property maintenance crews, and gardeners across multiple properties and countries, reporting directly to you.
Our team includes alumni from Apple, Deutsche Bank, and Deloitte, to name a few.
Our team includes alumni from Apple, Deutsche Bank, Deloitte to name a few.
What You'll Own:
People. One consistent service standard, live across every property, delivered by household teams of drivers, chefs, housemaids, property maintenance crews, and gardeners, whom you lead and develop directly, with full accountability for scheduling, performance, and all employment decisions, run without day-to-day direction from the principal.
Property and Assets. A portfolio that runs without surprises, no asset or service failure reaches the principal, and a standardised House Manual and SOP system built so the next property onboards with zero disruption.
Vendors and Budgets. A vendor portfolio renegotiated to clear cost-discipline targets, with single-point accountability for providers, contracts, and spend.
The two core problems this role exists to solve:
Primary, operational truth across a remote portfolio: Full visibility into an international residential portfolio, managed remotely with minimal travel. Design and operate the verification, reporting, and escalation systems that surface what routine reports do not, so that no asset failure, service lapse, or operational risk ever reaches the principal.
Secondary, a standard that holds independently of any individual: One service standard, codified into portable systems, verification cadences, escalation triggers, coverage models, and onboarding frameworks, so that quality holds across properties, jurisdictions, and staff turnover, and each new property enters the framework with zero disruption.
What You Bring:
Must Haves
A track record of identifying and resolving operational problems before being asked. You see what needs to happen and close it out without waiting for instruction.
Five or more years in private residential management, luxury hospitality operations, or a comparable high-service environment.
Experience leading and developing teams of ten or more.
Direct accountability for people operations, including scheduling, performance management, and employment decisions.
Working fluently with AI tools in a professional setting.
Oversight of multiple properties across more than one country.
Experience working with or supporting high-net-worth principals.
Track record of building operational systems from scratch.
Strong vendor management and budget discipline.
Fluent in English. Additional languages are a plus.
Nice to Haves
Formal credentials in hospitality or residential management from a recognised institution.
Experience in onboarding new properties into an established operational framework.
Familiarity with property automation and smart home technology.
Next Steps:
Click "Apply" to start your application today!
APPLY NOW
Real career trajectories from real team members.
This is what career acceleration looks like.
CULTURE
See What Makes Us Different
Hear directly from our team about what it's like to build your career at Puffy.
Want to see more? Follow the team's journey on Instagram: @PuffyCareers
2x faster promotions than industry average.
Tools your peers won't touch
for 2-3 years
Work with alums from Apple, Deutsche Bank, Deloitte
Our team includes alumni from some of the world's most competitive institutions and companies. When you join Puffy, you're joining colleagues who push each other to be better.
Sumit Kumar
Chief of Staff
Ex - EY Parthenon
IIT-R, IIM - B
William
Huertas
SVP Ops & Distribution
Ex - Spring Air, FXI
University of Massachusetts
While many companies today won’t let you get your foot in the door if your CV isn’t polished enough, we prefer to see what you can do first. At Puffy, we support equal opportunities
and an unbiased hiring process.
3-step process, as quick as 10 working days.
Note: Our process is 100% free. We never use third-party agencies or ask for payment.
1
Skill-Based
Assessment
1 Business Day
Let your skills do the talking rather than have a job offer hinge entirely on interview performance.
2
Case Study
Challenge
3-4 Business Days
Get a feel for the type of work you might be doing. Demonstrate what you can do without pressure.
3
Interview
Stage
3-5 Business Days
We learn about your thought process, you learn about us. Ask anything.
Get an Offer Within 10 Days
From application to receiving your offer letter.
We empower our employees to be challenged, recognized, and rewarded for their contributions.
Just few of many Puffy perks:
Learning Budget
up to $5000 annual budget for courses and certifications —your growth, funded.
Ahead with AI
Skip the AI debate. Build years of AI-native experience here.
10% Bonus
Performance recognized monthly, not annually. Fast feedback, fast rewards.
Rare Perspectives
18+ nationalities in one office. Your assumptions get challenged daily.
Health First
Top-tier medical insurance.
Well-being is treated as non-negotiable.
Arthur Andreasyan, Puffy CEO, Founder & Forbes Council Member
Hi there,
If you're here, you're weighing your next move. Let me tell you what that move looks like at Puffy. Your trajectory here will outpace anywhere else. I'm personally committed to that. We've built a system for it, from how we hire to how we develop leaders. We were AI-first before it was an industry talking point, and every team member here works with tools and technology most companies won't touch for another 2-3 years. What takes 4-5 years at most companies happens in 1-2 here.
That belief in people is how Puffy started. When I founded this company in 2017, it was sparked by a simple question: 'What would it feel like to sleep on a cloud?' But the real conviction underneath was this: we could outshine industry giants on a fraction of their budget with the right product and an exceptional team.
Eight years down the line, we stand as a multi-award-winning e-commerce business, proudly supported by hundreds of thousands of passionate customers. Yet, our core culture and ethos have remained the same.
We're restless, perpetually hungry, fast-paced, and AI-native to the core. We possess an unwavering belief in our ability to outperform competitors, regardless of their size. If you're seeking an environment that's not afraid to challenge convention or think differently, Puffy could be the perfect fit for you.
The people who join us don't just get a job. They get a legacy.
Looking forward to working with you,
Arthur Andreasyan
Puffy CEO, Founder & Forbes Council Member
ArthurA
Can you tell me more about Puffy’s benefits?
Puffy knows that happy, healthy employees do good work. Here’s a list of full benefits in addition to the highlights mentioned above:
Learning and development support (we pay for courses you need to upskill).
Career progression opportunities -
you grow as we grow.
Monthly 10% performance bonus.
Annual salary review every January.
Quarterly feedback.
Commitment to diversity and inclusion.
Unbiased hiring and achievement
recognition.
State-of-the-art tech and tools.
Premium health insurance.
Team life insurance coverage.
Annual flight home (Dubai roles).
Generous annual leave entitlement (annual, sick leave, parental, maternity, study leave), in addition to public holidays.
Free catered lunch for the
entire team on Friday.
Kitchen restocked daily with healthy
snacks, fresh fruits, and beverages.
Regular social activities and events.
Monthly Puffy Leader awards to
recognize achievement.
Puffy product discount of up to 50%
for employees and eligibility for a
free Puffy mattress after 1 year of service.
Why do I have to take an online test if I have the relevant skills and experience?
After a successful application review, we invite selected candidates to our online skills test. It's the most fair and objective way for you to demonstrate your skills, free from unconscious bias. It’s also a great way for you to see if our work is the right fit for your ambition. Success on the test guarantees you move to Phase 2.
Is there an expiry for the online test? When do you expect me to complete the online assessment?
The invitation link for the online test only expires once the position is filled. However, our hiring process moves quickly, so we highly recommend you complete it as soon as you can.
Please note these important details:
Session Time: Once started, the test has a 4-hour inactivity timer before it automatically submits.
Returning Candidates: If you have applied for this same role within the last 6 months, our system may use your previous assessment score. In this case, you may be taken directly to a confirmation page.
Top tip: The invitation email may go to your spam or junk folder, so please check there if you haven't received it.
If you still encounter any issues, please reach out to us at careers@puffy.com.
Does Puffy offer flexible or remote working arrangements?
Our goal is to create the optimal environment for you to do your best work. Our approach is tailored to the focus of each role:
Dubai Hub (On-site): Our Dubai office is our hub for deep, in-person collaboration. All roles here are on-site to help our teams move fast and innovate together.
USA Team (Primarily In-Office): Most of our US roles are based in our Los Angeles hub. For a select few strategic positions, we offer remote work to attract the world's best expert for the job.
You will always find the location clearly stated in the job title. If a role is open to remote work across the US, it will be labeled "Remote"
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