Remote Global | Reports to the Organizational Effectiveness Manager | Up to USD $115,500 total annual cash compensation
Base salary up to USD $105,000 plus a monthly performance bonus of up to 10% of base salary, with comprehensive benefits included.
WHERE THIS ROLE CAN LEAD
QA Engineering Lead
Opportunity to grow into broader quality engineering and automation leadership, based on demonstrated results and business needs.
Career progression that takes 4-5 years elsewhere can happen in 1-2 years here for high performers.
Build and improve QA systems for a $1 billion+ e-commerce brand to deliver reliable releases, reducing dependence on repeated manual checking.
We've been AI-first since December 2023: this role applies that commitment to QA engineering, with personally executed automation and independently verified results. Own the quality and effectiveness of the workflows you implement, while retaining established QA release approvals.
APPLY NOW
Hear directly from our team about what it’s like to build your career at Puffy.
Want to see more? Follow the team’s journey on Instagram: @PuffyCareers
The Opportunity
You’ll lead the quality engineering and automation function for Puffy.com, a $1Billion+ e-commerce brand, as QA Engineering Lead.
Provide technical direction for the existing QA team while remaining personally hands-on in QA engineering, preventive processes, automation and coaching. Build AI-powered QA workflows that combine reliable automation, actual execution evidence and expert judgment. The work includes both reliable technical delivery and developing independent ownership across the team.
Start with critical ecommerce journeys, A/B tests and recurring viewport/UI issues. Extend proven improvements to other Content/Design QA workflows where appropriate.
*This position is remote, with the option to work from our Dubai office (with 0% income tax), if preferred (relocation and visa sponsorship support available).
Resources provided
You’ll have access to our latest company-provided AI tools, including ChatGPT and Claude, multiple AI agents, bots, plugins, AI projects, and automations through platforms such as n8n. You’ll also receive the department tools, relevant data, assets and specialist support needed to deliver your work. We expect you to use these resources to automate routine work and deliver high-quality results quickly.
Decision-making authority
You can decide independently:
Set technical coverage standards and reusable test strategies within agreed release priorities; choose low-risk test-design and debugging methods; refine automation and nonproduction QA workflows using approved tools and allocated capacity; provide technical direction, coaching and review of automation quality within the agreed team structure. Rhogie continues daily QA delivery and work allocation; existing performance-management and QA sign-off processes remain in place.
Approval required:
Obtain approval for changes to release gates or required QA sign-off, acceptance of unresolved production risk, live changes, sensitive-data use, new paid tools or spend, hiring, and changes to team responsibilities or cross-team priorities. Escalate delivery conflicts to the hiring manager and responsible release owner.
Who You'll Work With
Meet the team you'd be working with, and what you'd work on together:
What You'll Own
Responsibilities:
Prioritize release coverage: Turn change briefs, known failures and customer-journey evidence into AI-assisted risk-based test designs. Define risk-based coverage standards and reusable test strategies for ecommerce releases and A/B tests, enabling the QA team to apply them independently. Coverage includes promotions, checkout and mobile presentation.
Build executable automation: Identify manual bottlenecks, improve and reuse existing automation, and build and validate new workflows where needed. Use AI for core test-code production, debugging and reporting, then run, inspect and refine the outputs. Maintain reusable browser automation in version control and CI/CD with trustworthy results and evidence.
Prevent recurring defects: Investigate failures and unreliable tests, determine root causes and deliver verified regression checks and preventive process changes. Define monitoring and escalation rules, including device and iOS launch monitoring.
Develop independent ownership: Coach QA engineers, clarify responsibility and review boundaries, and produce maintainable handoffs. Help team members operate and maintain workflows independently while retaining required QA approval.
Demonstrate sustained improvement: Establish baselines and review escaped defects, repeat issues, QA turnaround and total human effort, including review, fixes and maintenance. Conduct monthly revenue-based coverage reviews with Analytics and CRO, and report measured results separately from estimates.
Outcomes:
Reliable releases: Reduce escaped defects and repeat issues across critical ecommerce journeys, releases and A/B tests, demonstrated against established baselines.
Faster QA turnaround: Shorten QA turnaround and reduce QA-related release delays as proven coverage expands, without weakening required checks or sign-off.
Lower total human effort: Reduce repetitive manual testing through reusable automation and AI-assisted workflows, with net effort reductions that account for review, fixes and maintenance.
Independent team operation: Enable QA team members to operate and maintain improved workflows without depending on a single reviewer, while retaining required QA approval.
Quality standards:
Reproducible tests: Deliver tests with meaningful assertions that detect relevant defects and produce results that others can rerun.
Verified AI outputs: Validate AI-generated work through actual execution and retain evidence of the checks performed and results obtained.
Maintainable automation: Keep test code reusable and version-controlled, with clear documentation and handoffs.
Accurate release evidence: Distinguish browser emulation from real-device evidence and keep unresolved risks visible to the release decision.
Pace and ownership:
Delivery commitments: Contribute early, deliver high-quality work with fast turnaround and agree task-level timing against release risk.
Prompt escalation: Flag blockers promptly and escalate delivery conflicts to the hiring manager and responsible release owner.
Accountable follow-through: Own defects in your automation and workflow improvements through verification and closure; support the QA team in preventing recurring release issues. Coordinate with Development when application changes or deployment support are needed.
Effort visibility: Measure elapsed turnaround separately from total human effort, including preparation, review, corrections, rework and maintenance.
What You Bring
What you must demonstrate:
Hands-on ecommerce and Shopify QA experience across product selection, PDPs, cart, checkout and order completion, including discounts, bundles, free gifts and express checkout. Understand Shopify customization and testing limitations.
Strong coding and debugging capability, with experience building and maintaining browser automation using Playwright or an equivalent framework, plus practical Git and CI/CD capability. Independently assess risks and design, build, run, debug and validate QA automation.
Strong UI/UX quality judgment across browsers, devices and viewport dimensions, including shorter mobile heights, first-fold visibility and overlapping elements. Understand the differences between real-device testing, simulation and emulation, including their limitations and when real-device evidence is required.
Proven personal implementation of AI-assisted QA workflows for test design, automation development, defect investigation and reporting. Verify AI outputs through actual execution and retain evidence of validation and results.
Systems thinking: identify root causes, prevent recurrence, maintain risk-based coverage, investigate unreliable tests and establish release checks, monitoring and escalation rules.
Evidence of personally delivered improvements. Explain your contribution and provide before-and-after results for quality, release speed and human effort, including review, fixes and maintenance.
Hands-on team leadership that develops independent ownership, coaches engineers, establishes clear accountability and achieves successful team adoption of improved workflows while retaining required QA approval.
Additional advantages:
JavaScript/TypeScript experience.
SQL and analytics experience to prioritize coverage using customer traffic, revenue and funnel data.
Accessibility and performance testing experience.
Specialist production monitoring, synthetic customer-journey checks and incident investigation experience.
Formal people-management experience is preferred. Demonstrated coaching, accountability and successful team adoption are required.
Additional requirements:
Must be willing to work extended hours and weekends as needed.
WEEK 1
— Land well
Review access to the ecommerce testing environment, automation repository, Git and CI/CD. Complete Asana training and your role-specific AI-Native Starter Pack: test-design prompts, safe data handling and the execution checks that distinguish generated code from working coverage. Meet the QA team and cross-functional partner
WEEK 2
— Get the full picture
Audit existing QA processes and automation; review escaped defects, repeat issues, unreliable tests and release delays. Walk the customer journey end to end and establish quality, turnaround and total-human-effort baselines.
WEEK 3
— Start contributing
Work with QA and Dev on one recurring failure. Clarify individual ownership, use AI to develop a targeted QA improvement and verify its behavior in a safe environment.
WEEK 4
— Your first ship
Deploy one approved, working, verified AI-assisted QA improvement addressing the recurring failure. Share execution evidence, early measurements and your assessment of the process changes needed next.
Meet GIA, your AI talent partner, who will share how and why this is more than just a job!
Our team includes alumni from some of the world's most competitive institutions and companies. When you join Puffy, you're joining colleagues who push each other to be better.
A few of the many ways we invest in you, applicable based on your work location and eligibility
Pay and Recognition
Monthly performance bonus of up to 10%
Annual salary review every January
Monthly leader awards and Leaders Club
Merit-based progression
Up to 50% product discount, free mattress after one year
Growth
Learning budget for courses and certifications
Career progression as we grow
Quarterly feedback
Health and Time Off
Premium health insurance
Leave entitlement follows your location, plus public holidays
How We Work
AI-native since 2023
State-of-the-art tech and tools, equipment provided
A team spanning many nationalities
Additional benefits vary by location. See Where You'll Work for details.
Remote, Global
This role is fully remote. You are employed through an Employer of Record, so statutory leave, social contributions and any mandated cover follow your own country.
Laptop and equipment provided
Premium health insurance
Work from your own country
Optional Dubai desk
Our Friday lunches and office socials are hub-based, so they are not part of a remote role. Other benefits are subject to your work location and eligibility.
If you would rather be in Dubai
You are welcome to join our Dubai hub instead, a workplace of 65+ team members from 16+ nationalities.
Full relocation support
Flight to Dubai
Two-week hotel stay
Annual flight home
Team life insurance
Catered Friday lunch
Arthur Andreasyan, Puffy CEO, Founder & Forbes Council Member
Hi there,
If you're reading this, you're probably asking whether Puffy is the right place for your next chapter. I founded Puffy in 2017 after a simple question: "What would it feel like to sleep on a cloud?" That question became a business, and I wanted to build a company where ambitious people could grow with us.
That same mindset is why we became AI-first in December 2023, well before it became a standard way of working. We move quickly, stay relentless and hungry, question the usual way of doing things, and give people real ownership. We believe a focused team can outperform much larger companies. What matters here is the quality of your work, the decisions you make, the problems you solve before anyone asks, and the impact you create.
If you join us, I'll expect a lot from you, and I'll make sure you have the trust, context, and support to do meaningful work. If that kind of challenge excites you, I'd be glad to have you build Puffy with us.
Looking forward to working with you,
ArthurA
Arthur Andreasyan
Puffy CEO, Founder & Forbes Council Member
At Puffy, we want to get to know you and the strengths you bring.
Our hiring process gives you a chance to show your skills and explore the work you could do.
2-phase process, as quick as 7 business days.
Note: Our process is 100% free. We never use third-party agencies or ask for payment.
1
YOUR TIME
Up to 60 minutes total
Show how you think and apply your skills in two parts:
Phase 1A: Role-Based Questions
Up to 30 minutes · Without AI
Answer role-specific questions that assess the skills and knowledge you would use in the role.
Phase 1B: Technical Case Study
30 minutes · AI encouraged
Apply your skills to a practical problem relevant to the role. Explain your approach and the reasoning behind your proposed solution.
OUR RESPONSE
Within 2 business days of completing both parts
2
Phase 2A: Hiring Manager Interview
YOUR TIME
45-60 minutes
Discuss your experience, approach to the Technical Case Study and use of AI with the hiring manager.
Learn more about the role, team and expectations.
OUR RESPONSE
Within 2-3 business days after your interview
Phase 2B: Final Interview
YOUR TIME
Around 30 minutes
Discuss how you work, what motivates you and the practical details of joining, including location, compensation expectations and availability.
OUR RESPONSE
Within 2 business days after your interview
From application to a clear yes or no, either way.
Can you tell me more about Puffy's benefits?
Puffy knows that happy, healthy employees do good work. Here’s a list of full benefits in addition to the highlights mentioned above:
Learning and development support (we pay for courses you need to upskill)
Career progression opportunities — you grow as we grow
Get a chance to earn a monthly performance bonus based on your performance, with the maximum percentage specified in your role’s compensation package.
Annual salary review every January
Quarterly feedback
Commitment to diversity and inclusion
Merit-based progression and achievement recognition
State-of-the-art tech and tools
Premium health insurance
Team life insurance coverage (Dubai roles)
Annual flight home (Dubai roles)
Generous annual leave entitlement (vacation, sick leave, parental, maternity, study leave), in addition to public holidays
Free catered lunch for the
entire team on Fridays
Kitchen restocked daily with healthy
snacks, fresh fruits, and beverages
Regular social activities and events
Monthly Puffy leader awards to
recognize achievement
Puffy product discount of up to 50%
for employees and eligibility for a
free Puffy mattress after 1 year of service
Why do I have to take an online test if I have the relevant skills and experience?
We’d love to see how you put your skills and experience into practice. Through role-based questions and a technical case study, you can show us how you think and solve problems while getting a feel for the work at Puffy. We use consistent criteria for candidates applying to the same role, giving you a fair opportunity to demonstrate your strengths.
Is there an expiry date for the online test? When do you expect me to complete the online assessment?
The invitation link for the online test only expires once the position is filled. However, our hiring process moves quickly, so we highly recommend you complete it as soon as you can.
Please note these important details:
Session Time: Once started, the test has a 4-hour inactivity timer before it auto-submits your answers.
Returning Candidates: If you applied for this same role within the last 6 months, our system may use your previous assessment score. In this case, you may be taken directly to a confirmation page.
Top Tip: The invitation email may go to your spam or junk folder, so please check there if you haven't received it.
If you still encounter any issues, please reach out to us at careers@puffy.com.
Does Puffy offer flexible or remote working arrangements?
Our goal is to create the optimal environment for you to do your best work. Our approach is tailored to the focus of each role:
Dubai Hub (On-site): Our Dubai office is our hub for deep, in-person collaboration. All roles here are on-site to help our teams move fast and innovate together.
North Hollywood Hub (On-site): Our North Hollywood office brings teams together for close, in-person collaboration. Roles based here are on-site to support fast decisions, strong teamwork, and shared momentum.
Remote US: Some roles are designed to be fully remote across the US, giving us access to exceptional talent while keeping teams closely connected and aligned.
Remote Global: Selected roles are open globally, allowing us to bring exceptional people together regardless of where they are based.
Not every position is available remotely. You’ll always find the location and working arrangement clearly stated in the job posting, whether the role is based in Dubai, North Hollywood, Remote US, or Remote Global.
© 2026 Puffy Mattress. All Rights Reserved.